You Asked and We Are Happy to Answer You

What is the difference between “Natural” and “Organic”?

The term “organic” can only be used on products that are grown and produced without pesticides, and other harmful chemicals. Products that host the USDA Organic Seal are produced under the high standards set forth by the U.S. Department of Agriculture. There is no legal definition of what the term “natural” means.

Natural foods can include organic foods, but not all natural foods are organic. Look for products with the USDA Organic seal and you'll be making the right choice for your health and the environment.

Do you test your products on animals?

We do not test our products on animals and our suppliers have all verified that no animal testing has been performs on our ingredients.

Which of your products are vegan?

Eco Lips Bee Free® is made with a plant wax called candelilla wax instead of beeswax. Our Lip+Cheek Tints and Natural Facial Oils are also vegan.

What is the best lip balm for severely chapped lips?

Eco Lips Gold is best “all around” lip balm.  It is unscented and designed for all day everyday use, and formulated to rapidly heal chapped lips.

What does the SPF rating mean?

SPF stands for Sun Protection Factor. Sunscreens are labeled with a number. This number is a multiple that compares your skin's vulnerability to burning with and without sunscreen.

For example, if your sunscreen is SPF 15, it will take you 15 times as much sun exposure to get sunburned as compared to wearing no sunscreen at all.

Do you use nut products in your facility?

Oils and butters derived from nuts that we use in our facility include: almond oil, Brazil nut oil, mongongo oil, coconut oil, hazelnut oil, macadamia nut oil and shea nut butter.

Our facility is cGMP certified which requires us to follow strict processes for cleaning to prevent cross contamination.

What if my lip balm goes through the washer?

Here is our best suggestion to removing lip balm from clothing:

Soak clothing in boiling water with detergent. Repeat until the stain is removed. Set washing machine to high heat and wash with detergent.

How long does your lip balm last?

Our lip balms and lip scrubs have a 2 year shelf life. 3 years for SPF products.

What is my Mongo Kiss balm gritty or bumpy?

Our Mongo Kiss lip balms contain 30% cocoa butter. Cocoa butter is comprised of 4 different kinds of fats, and each type has a different melting point. When it's melted and mixed, the fats intermingle. When the balm is continually melted and cooled (or too cold), the fats separate which causes what we call a "bloom". It appears as a gritty or bumpy appearance, but rest assured your balm is still effective and safe to use. 

How do I tell how old my lip balm is?

Look for the lot code (born date) on the bottom of the lip balm tube. We lot code according to Julien date. Example: 14-024 is the year 2014 and the 24th day of that year. January 24th.

Are your products gluten free?

Yes, all of our products are gluten free.

What is your vitamin e derived from?

It is sunflower derived. It is GMO free.

Is there lanolin in your beeswax?

No, our beeswax is pure and has not been mixed with lanolin. We do not use lanolin in our lip balms.

Do you use bone char to process your sugar scrubs?

No, the Fair Trade Certified, Organic Wholesome Sweeteners sugar we use in our scrubs is vegan. We do not purchase or process sugar through bone or animal by-products.

I’m having an allergic reaction to your lip balm. What could it be from?

There are some instances where people react to lip balm and most commonly it’s from:

Propolis in the beeswax. Propolis is a resinous mixture that honey bees produce by mixing saliva and beeswax with exudate (substance secreted by plants) gathered from tree buds, sap flows, or other botanical sources. It is used as a sealant for unwanted open spaces in the hive.
Sensitivity to peppermint essential oil.

Why can't you ship your SPF products to Canada?

We aren’t able to ship SPF products to Canada because we don’t have a current license to do so with Health Canada. We’re very sorry for the inconvenience.